Our return policy

RETURNS POLICY – www.buythebox.co (the Market)

This Returns Policy sets out how Mulholland Pty Ltd ACN 131 922 088 (the Market Operator) and its Sellers will manage customer return requests and should be read in conjunction with our Terms & Conditions found at https://www.buythebox.co/terms

1. Any goods which are accepted by the Market Operator and/ or Seller as defective may be returned & will be replaced free of charge or be the subject of a credit for the invoiced value. "Free of charge" does not include labour, transport or material costs.  Any goods supplied with a major fault or defect may be returned for a full refund for the costs of the good and any handling & delivery fees.

2. Returns will not be accepted unless the Buyer first obtains the Market Operators written authorisation.

Updated: 5th May 2021.